Your Questions. Our Answers.
WHAT HAPPENS IF IT RAINS?
Tours operate rain or shine. If we do cancel, we'll make every effort to contact you in advance to reschedule or refund the tour.
WHAT IS THE CANCELLATION POLICY?
Our Hassle-Free Cancellation Policy guarantees that you receive a 100% refund for any tour cancelled at least 24 hours in advance of your tour time. For cancellations made within 24 hours of your tour, we can only provide a refund if we are able to rebook the spots on your tour.
CAN YOU ACCOMMODATE ADA REQUESTS?
Skyline Hawaii does have ADA accessible tour vehicles available, please call our reservations team at 1.808.878.8400 for more information or to make a booking.
WILL I HAVE CELL PHONE SERVICE ON MY TOUR?
Most tours get cell phone service, but don’t count on it. If you’re doing a sunrise tour at the summit of Haleakalā, your cell service will be spotty at best.
IS ZIPLINING SAFE?
At Skyline? Absolutely. We’ve overseen over 3 million crossings—more than any other zipline company in the U.S. All our equipment is tested regularly, and our guides receive twice the amount of training required by the industry.
Have more questions? Call us at 1.808.878.8400
7:00 AM - 6:00 PM (every day)